{"id":85806,"date":"2024-12-11T16:03:43","date_gmt":"2024-12-11T08:03:43","guid":{"rendered":"https:\/\/blog.trendmicro.com.tw\/?p=85806"},"modified":"2024-12-13T17:56:27","modified_gmt":"2024-12-13T09:56:27","slug":"%e8%b6%a8%e5%8b%a2%e7%a7%91%e6%8a%80%e6%a6%ae%e7%8d%b2it-matters-awards%e3%80%8a%e6%95%b8%e4%bd%8d%e8%bd%89%e5%9e%8b%e7%8d%8e%e3%80%8b","status":"publish","type":"post","link":"https:\/\/blog.trendmicro.com.tw\/?p=85806","title":{"rendered":"\u8da8\u52e2\u79d1\u6280\u69ae\u7372IT Matters Awards\u300a\u6578\u4f4d\u8f49\u578b\u734e\u300b"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading has-black-color has-text-color has-link-color wp-elements-1\">\u5229\u7528AI\u5e36\u52d5\u6578\u4f4d\u5e73\u53f0\u8f49\u578b \u63d0\u5347\u4f01\u696d\u71df\u904b\u7e3e\u6548\u8207\u4eba\u54e1\u5de5\u4f5c\u6548\u7387<\/h2>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">\u30102024\u5e7412\u670811\u65e5\uff0c\u53f0\u5317\u8a0a\u3011\u5168\u7403\u7db2\u8def\u8cc7\u5b89\u89e3\u6c7a\u65b9\u6848\u9818\u5c0e\u5ee0\u5546<a href=\"https:\/\/www.trendmicro.com\/zh_tw\/business.html\">\u8da8\u52e2\u79d1\u6280<\/a>(\u6771\u4eac\u8b49\u5238\u4ea4\u6613\u6240\u80a1\u7968\u4ee3\u78bc\uff1a<a href=\"http:\/\/www.google.com\/finance?q=TYO:4704\">4704<\/a>)\u5ba3\u5e03\u69ae\u73722024\u5e74IT Matters Awards\u300a\u6578\u4f4d\u8f49\u578b\u734e\u300b\u3002IT Matters Awards\u662f\u53f0\u7063\u552f\u4e00\u91dd\u5c0dIT\u96c7\u4e3b\u54c1\u724c\u7684\u734e\u9805\uff0c\u7531\u6578\u4f4d\u767c\u5c55\u90e8\u6578\u4f4d\u7522\u696d\u7f72\u6307\u5c0eIMA\u8cc7\u8a0a\u7d93\u7406\u4eba\u5354\u6703\u5275\u7acb\uff0c\u4ee5\u8868\u63da\u5c0d\u5efa\u7acb\u512a\u8ceaIT\u5de5\u4f5c\u74b0\u5883\u6709\u986f\u8457\u8ca2\u737b\u7684\u4f01\u696d\u3002\u8da8\u52e2\u79d1\u6280\u6191\u85c9\u300c\u6578\u4f4d\u5e73\u53f0\u5c0e\u5165\u9a45\u52d5\u5546\u696d\u6d41\u7a0b\u8f49\u578b\u8a08\u756b\u300d\u53caAI\u6280\u8853\u5c0e\u5165\u8207\u529f\u80fd\u6574\u5408\u5167\u90e8\u7cfb\u7d71\uff0c\u6210\u529f\u63a8\u52d5\u6d41\u7a0b\u8207\u5e73\u53f0\u8f49\u578b\uff0c\u5e6b\u52a9\u63d0\u5347\u71df\u904b\u6548\u7387\u3001\u964d\u4f4e\u71df\u904b\u958b\u92b7\uff0c\u9032\u800c\u5275\u9020\u71df\u696d\u5229\u6f64(Operating Margin)\u6210\u957785%\u30012023\u5e74\u5e74\u5ea6\u7d93\u5e38\u6027\u6536\u76ca(ARR)\u4f54\u7e3d\u6536\u76ca\u6bd4\u905495%\u7684\u4f73\u7e3e\u3002<\/p>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><a href=\"https:\/\/blog.trendmicro.com.tw\/wp-content\/uploads\/2024\/12\/\u3010\u5716\u8aaa\u4e00\u3011\u8da8\u52e2\u79d1\u6280\u69ae\u7372IT-Matters-Awards\u300a\u6578\u4f4d\u8f49\u578b\u734e\u300b\uff0c\u5229\u7528AI\u5e36\u52d5\u6578\u4f4d\u5e73\u53f0\u8f49\u578b\uff0c\u63d0\u5347\u4f01\u696d\u71df\u904b\u7e3e\u6548\u8207\u4eba\u54e1\u5de5\u4f5c\u6548\u7387\u3002.jpg\"><img loading=\"lazy\" decoding=\"async\" width=\"862\" height=\"1024\" src=\"https:\/\/blog.trendmicro.com.tw\/wp-content\/uploads\/2024\/12\/\u3010\u5716\u8aaa\u4e00\u3011\u8da8\u52e2\u79d1\u6280\u69ae\u7372IT-Matters-Awards\u300a\u6578\u4f4d\u8f49\u578b\u734e\u300b\uff0c\u5229\u7528AI\u5e36\u52d5\u6578\u4f4d\u5e73\u53f0\u8f49\u578b\uff0c\u63d0\u5347\u4f01\u696d\u71df\u904b\u7e3e\u6548\u8207\u4eba\u54e1\u5de5\u4f5c\u6548\u7387\u3002-862x1024.jpg\" alt=\"\" class=\"wp-image-85808\" style=\"width:456px;height:auto\" srcset=\"https:\/\/blog.trendmicro.com.tw\/wp-content\/uploads\/2024\/12\/\u3010\u5716\u8aaa\u4e00\u3011\u8da8\u52e2\u79d1\u6280\u69ae\u7372IT-Matters-Awards\u300a\u6578\u4f4d\u8f49\u578b\u734e\u300b\uff0c\u5229\u7528AI\u5e36\u52d5\u6578\u4f4d\u5e73\u53f0\u8f49\u578b\uff0c\u63d0\u5347\u4f01\u696d\u71df\u904b\u7e3e\u6548\u8207\u4eba\u54e1\u5de5\u4f5c\u6548\u7387\u3002-862x1024.jpg 862w, https:\/\/blog.trendmicro.com.tw\/wp-content\/uploads\/2024\/12\/\u3010\u5716\u8aaa\u4e00\u3011\u8da8\u52e2\u79d1\u6280\u69ae\u7372IT-Matters-Awards\u300a\u6578\u4f4d\u8f49\u578b\u734e\u300b\uff0c\u5229\u7528AI\u5e36\u52d5\u6578\u4f4d\u5e73\u53f0\u8f49\u578b\uff0c\u63d0\u5347\u4f01\u696d\u71df\u904b\u7e3e\u6548\u8207\u4eba\u54e1\u5de5\u4f5c\u6548\u7387\u3002-253x300.jpg 253w, https:\/\/blog.trendmicro.com.tw\/wp-content\/uploads\/2024\/12\/\u3010\u5716\u8aaa\u4e00\u3011\u8da8\u52e2\u79d1\u6280\u69ae\u7372IT-Matters-Awards\u300a\u6578\u4f4d\u8f49\u578b\u734e\u300b\uff0c\u5229\u7528AI\u5e36\u52d5\u6578\u4f4d\u5e73\u53f0\u8f49\u578b\uff0c\u63d0\u5347\u4f01\u696d\u71df\u904b\u7e3e\u6548\u8207\u4eba\u54e1\u5de5\u4f5c\u6548\u7387\u3002-768x912.jpg 768w, https:\/\/blog.trendmicro.com.tw\/wp-content\/uploads\/2024\/12\/\u3010\u5716\u8aaa\u4e00\u3011\u8da8\u52e2\u79d1\u6280\u69ae\u7372IT-Matters-Awards\u300a\u6578\u4f4d\u8f49\u578b\u734e\u300b\uff0c\u5229\u7528AI\u5e36\u52d5\u6578\u4f4d\u5e73\u53f0\u8f49\u578b\uff0c\u63d0\u5347\u4f01\u696d\u71df\u904b\u7e3e\u6548\u8207\u4eba\u54e1\u5de5\u4f5c\u6548\u7387\u3002-25x30.jpg 25w, https:\/\/blog.trendmicro.com.tw\/wp-content\/uploads\/2024\/12\/\u3010\u5716\u8aaa\u4e00\u3011\u8da8\u52e2\u79d1\u6280\u69ae\u7372IT-Matters-Awards\u300a\u6578\u4f4d\u8f49\u578b\u734e\u300b\uff0c\u5229\u7528AI\u5e36\u52d5\u6578\u4f4d\u5e73\u53f0\u8f49\u578b\uff0c\u63d0\u5347\u4f01\u696d\u71df\u904b\u7e3e\u6548\u8207\u4eba\u54e1\u5de5\u4f5c\u6548\u7387\u3002.jpg 1108w\" sizes=\"auto, (max-width: 862px) 100vw, 862px\" \/><\/a><figcaption class=\"wp-element-caption\">\u3010\u5716\u8aaa\u4e00\u3011\u8da8\u52e2\u79d1\u6280\u69ae\u7372IT Matters Awards\u300a\u6578\u4f4d\u8f49\u578b\u734e\u300b\uff0c\u5229\u7528AI\u5e36\u52d5\u6578\u4f4d\u5e73\u53f0\u8f49\u578b\uff0c\u63d0\u5347\u4f01\u696d\u71df\u904b\u7e3e\u6548\u8207\u4eba\u54e1\u5de5\u4f5c\u6548\u7387\u3002<\/figcaption><\/figure>\n\n\n\n<!--more-->\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.trendmicro.com\/zh_tw\/business.html\">\u8da8\u52e2\u79d1\u6280<\/a>\u79c9\u6301\u4ee5\u8cc7\u5b89\u71df\u904b\u4e2d\u5fc3(SOC)\u670d\u52d9\u53ca\u5ba2\u6236\u70ba\u4e2d\u5fc3\u7684\u7d93\u71df\u7b56\u7565\uff0c\u81ea2022\u5e74\u8d77\u555f\u52d5\u6578\u4f4d\u5e73\u53f0\u5c0e\u5165\u9a45\u52d5\u5546\u696d\u6d41\u7a0b\u8f49\u578b\u3002\u6b64\u8a08\u756b\u5171\u5206\u4e09\u968e\u6bb5\u57f7\u884c\uff0c\u5728\u524d\u671f\u968e\u6bb5\u7387\u5148\u5c0e\u5165\u7522\u54c1\u9ad4\u9a57\u5e73\u53f0\uff0c\u5c07\u9577\u5e74\u4f7f\u7528\u7684\u8cc7\u5b89\u5a01\u8105\u6a23\u672c\u6848\u4ef6\u7cfb\u7d71\u5f9e\u5730\u7aef\u67b6\u69cb\u8f49\u79fb\u81f3\u6b64\u5e73\u53f0\uff0c\u900f\u904e\u5e73\u53f0\u65b0\u958b\u767c\u7684\u5a01\u8105\u9632\u79a6\u4e2d\u5fc3\u6574\u5408\u524d\u7aef\u552e\u5f8c\u670d\u52d9\u5165\u53e3\u7db2\u7ad9\u8207CRM\u6578\u4f4d\u5e73\u53f0\uff0c\u5ba2\u6236\u7684\u8cc7\u5b89\u5a01\u8105\u6a23\u672c\u80fd\u7121\u7e2b\u63a5\u8ecc\u5730\u905e\u9001\u81f3\u985e\u795e\u7d93(Neuron API)\u6383\u63cf\u5f15\u64ce\u4ee5\u9032\u884c\u81ea\u52d5\u5316\u6383\u63cf\u6392\u9664\u6216\u9032\u968e\u4eba\u5de5\u6aa2\u6838\uff0c\u5ba2\u6236\u554f\u984c\u5feb\u901f\u88ab\u89e3\u6c7a\u3002\u800c\u5f8c\uff0c\u8da8\u52e2\u79d1\u6280\u5c0e\u5165Customer Success\u6578\u4f4d\u5e73\u53f0\u4e26\u7d50\u5408CRM\u7cfb\u7d71\u4ee5\u56e0\u61c9\u7d44\u7e54\u5546\u696d\u7b56\u7565\u7684\u8abf\u6574\uff0c\u9806\u5229\u9054\u6210\u71df\u904b\u6548\u76ca\u63d0\u5347\u3001\u70ba\u71df\u904b\u55ae\u4f4d\u5efa\u69cb\u66f4\u9ad8\u5ea6\u81ea\u4e3b\u904b\u7528\u74b0\u5883\u4e4b\u76ee\u6a19\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u6700\u5f8c\u968e\u6bb5\uff0c<a href=\"https:\/\/www.trendmicro.com\/zh_tw\/business.html\">\u8da8\u52e2\u79d1\u6280<\/a>\u57f7\u884c\u6b64\u8a08\u756b\u6700\u5927\u898f\u6a21\u7684CRM\u6578\u4f4d\u5e73\u53f0\u8f49\u578b\uff0c\u5148\u5f8c\u90e8\u7f72\u552e\u5f8c\u670d\u52d9\u6d41\u7a0b\u53ca\u92b7\u552e\u6d41\u7a0b\u76f8\u95dc\u7cfb\u7d71\uff0c\u540c\u6642\u900f\u904eAI\u8f14\u52a9\u529f\u80fd\u6574\u5408\uff0c\u5de5\u7a0b\u5e2b\u80fd\u66f4\u6709\u6548\u7387\u5730\u5354\u52a9\u89e3\u6c7a\u5ba2\u6236\u5728\u7522\u54c1\u53ca\u5a01\u8105\u9632\u79a6\u4e0a\u7684\u554f\u984c\uff0c\u696d\u52d9\u80fd\u7372\u5f97\u66f4\u7cbe\u6e96\u7684\u6f5b\u5728\u5ba2\u6236\u8cc7\u8a0a\u4e14\u66f4\u5feb\u901f\u5730\u5168\u65b9\u4f4d\u4e86\u89e3\u5ba2\u6236\u72c0\u614b\u4e26\u9032\u884c\u6709\u6548\u7684\u5546\u696d\u63a5\u6d3d\uff0c\u5408\u4f5c\u5925\u4f34\u4e5f\u80fd\u5f9e\u5c0e\u5165AI\u6280\u8853\u7684\u5925\u4f34\u5c08\u5c6c\u7db2\u7ad9\u4e2d\u900f\u904e\u804a\u5929\u6a5f\u5668\u4eba\u7372\u5f97\u66f4\u5373\u6642\u7684\u92b7\u552e\u652f\u63f4\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.trendmicro.com\/zh_tw\/business.html\">\u8da8\u52e2\u79d1\u6280<\/a>\u8cc7\u8a0a\u9577\u912d\u5955\u7acb\u8868\u793a\uff1a\u300c\u6578\u4f4d\u8f49\u578b\u662f\u4e00\u5927\u5de5\u7a0b\uff0c\u5f9e\u524d\u671f\u7684\u7b56\u7565\u898f\u5283\u3001\u8a55\u4f30\u5916\u90e8\u5e02\u5834\u74b0\u5883\u3001\u5c0e\u5165\u5167\u90e8\u5275\u65b0\u3001\u512a\u5316\u6d41\u7a0b\u5230\u7d44\u7e54\u6587\u5316\u8b8a\u9769\uff0c\u90fd\u9700\u8981\u9577\u671f\u4e14\u9f90\u5927\u7684\u8cc7\u6e90\u548c\u4eba\u529b\u6295\u5165\u57f7\u884c\u3002\u8da8\u52e2\u79d1\u6280\u9664\u4e86\u904b\u7528AI\u6253\u9020\u8cc7\u5b89\u65b9\u6848\u3001\u7814\u767c\u5c08\u70baAI\u8a2d\u8a08\u7684\u8cc7\u5b89\u9632\u8b77\u5916\uff0c\u6211\u5011\u7684IT\u5718\u968a\u4f9d\u5faa\u516c\u53f8\u4ee5\u5ba2\u6236\u70ba\u4e2d\u5fc3\u7684\u7d93\u71df\u7b56\u7565\uff0c\u5584\u7528AI\u5354\u52a9\u6838\u5fc3\u670d\u52d9\u53ca\u696d\u52d9\u63a8\u52d5\uff0c\u518d\u7d50\u5408\u96f2\u7aef\u670d\u52d9\u7b49\u524d\u77bb\u6280\u8853\u70ba\u6578\u4f4d\u8f49\u578b\u91cd\u8981\u52d5\u80fd\uff0c\u5e6b\u52a9\u63d0\u9ad8\u5ba2\u6236\u7559\u5b58\u7387\u8207\u6301\u7e8c\u6210\u9577\u7684\u5e74\u5ea6\u7d93\u5e38\u6027\u6536\u76ca\u3002\u9019\u6b21\u69ae\u7372IT Matters Awards\u6578\u4f4d\u8f49\u578b\u734e\uff0c\u6b64\u4efd\u6b8a\u69ae\u66f4\u662f\u5c0d\u6211\u5011\u5728\u8f49\u578b\u7b56\u7565\u3001\u898f\u5283\u8207\u57f7\u884c\u4e0a\u7684\u4e00\u5927\u80af\u5b9a\u3002\u300d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u9664\u4e86\u6578\u4f4d\u5e73\u53f0\u5c0e\u5165\u5546\u696d\u6d41\u7a0b\u8f49\u578b\u8a08\u756b\u4e3b\u8981\u5de5\u7a0b\uff0c\u8eab\u70ba\u8ca0\u8cac\u4efbAI\u7684\u5be6\u8e10\u8005\uff0c<a href=\"https:\/\/www.trendmicro.com\/zh_tw\/business.html\">\u8da8\u52e2\u79d1\u6280<\/a>\u4e5f\u5728\u5408\u4e4e\u5b89\u5168\u67b6\u69cb\u4e4b\u4e0b\u8ca0\u8cac\u4efb\u5730\u5229\u7528AI\u65bc\u5167\u90e8\u7cfb\u7d71\u4e2d\uff0c\u5305\u62ec\u5728CRM\u5e73\u53f0\u4e0a\u6574\u5408\u751f\u6210\u5f0fAI\u958b\u767c\u51fa\u7684\u77e5\u8b58\u5eab\u5e6b\u624b(Knowledge Base Copilot)\u8f14\u52a9\u5de5\u5177\uff0c\u70ba\u7522\u54c1\u6280\u8853\u652f\u63f4\u5de5\u7a0b\u5e2b\u63d0\u4f9b\u66f4\u8c50\u5bcc\u5b8c\u6574\u7684\u77e5\u8b58\u5eab\u4ee5\u63d0\u5347\u6280\u8853\u652f\u63f4\u6548\u7387\uff1b\u8207\u5167\u90e8AI\u5be6\u9a57\u5ba4\u5408\u4f5c\uff0c\u5229\u7528\u6a5f\u5668\u5b78\u7fd2\u6a21\u578b\u9810\u6e2c\u6bcf\u5b63\u9ad8\u6a5f\u7387\u52a0\u8cfc(up-sell\/cross-sell)\u5ba2\u6236\u540d\u55ae\u4f86\u627e\u51fa\u66f4\u591a\u6f5b\u5728\u5546\u6a5f\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">###<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u95dc\u65bc\u8da8\u52e2\u79d1\u6280<\/strong><\/p>\n\n\n\n<p 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