{"id":66708,"date":"2020-12-28T09:00:00","date_gmt":"2020-12-28T01:00:00","guid":{"rendered":"https:\/\/blog.trendmicro.com.tw\/?p=66708"},"modified":"2020-12-23T11:57:35","modified_gmt":"2020-12-23T03:57:35","slug":"%e5%b0%91%e4%ba%86-itsm%e4%bc%81%e6%a5%ad%e8%a9%b2%e5%a6%82%e4%bd%95%e7%ae%a1%e7%90%86%e9%a2%a8%e9%9a%aa","status":"publish","type":"post","link":"https:\/\/blog.trendmicro.com.tw\/?p=66708","title":{"rendered":"\u5c11\u4e86 ITSM\u4f01\u696d\u8a72\u5982\u4f55\u7ba1\u7406\u98a8\u96aa?"},"content":{"rendered":"\n

\u60a8\u6216\u8a31\u5df2\u7d93\u5f9e SolarWinds<\/a> \u90a3\u908a\u6536\u5230\u5c07\u5176 ITSM \u7522\u54c1\u4e0b\u7dda\u7684\u5efa\u8b70\u3002\u6b64\u4e00\u60c5\u6cc1\u975e\u5e38\u7279\u6b8a\uff0c\u56e0\u70ba\u7d55\u5927\u591a\u6578\u7684\u6f0f\u6d1e\u5728\u4fee\u88dc\u4e4b\u524d\uff0c\u4f01\u696d\u90fd\u6703\u5148\u900f\u904e\u67d0\u7a2e\u9632\u8b77\u6a5f\u5236 (\u5982 IPS \u5075\u6e2c\u898f\u5247) \u4f86\u722d\u53d6\u4e00\u4e9b\u6642\u9593\uff0c\u7b49\u5f85\u5ee0\u5546\u91cb\u51fa\u4fee\u88dc\u66f4\u65b0\uff0c\u7136\u5f8c\u518d\u9032\u884c\u6e2c\u8a66\u548c\u5b89\u88dd\uff0c\u4ee5\u76e1\u53ef\u80fd\u6e1b\u5c11\u5c0d\u696d\u52d9\u7684\u885d\u64ca\u3002
\u6240\u4ee5\uff0c\u5ee0\u5546\u6703\u5efa\u8b70\u7acb\u5373\u5c07\u7522\u54c1\u4e0b\u7dda\u662f\u76f8\u7576\u4e0d\u5c0b\u5e38\u7684\u4e8b\uff0c\u9019\u610f\u5473\u8457\u4f7f\u7528\u8a72\u7522\u54c1\u7684\u98a8\u96aa\u975e\u5e38\u4e4b\u9ad8\u3002\u53ea\u4e0d\u904e\uff0c\u7576\u60a8\u5c07\u8a72\u7522\u54c1\u4e0b\u7dda\u6642\uff0c\u60a8\u5c07\u9762\u81e8\u6c92\u6709 ITSM \u7684\u98a8\u96aa (\u5118\u7ba1\u8f03\u5c0f)\u3002<\/p>

<\/p><\/blockquote>\n\n\n\n

\"\"\/<\/figure>\n\n\n\n

\u4f01\u696d\u5167\u90e8\u6709\u8a31\u591a\u98a8\u96aa\u7ba1\u7406\u90fd\u662f\u4ef0\u8cf4\u975e\u8cc7\u5b89\u7522\u54c1\u4f86\u57f7\u884c\u3002
\u76ee\u524d\u6700\u80fd\u6709\u6548\u7ba1\u7406\u4f01\u696d\u8cc7\u5b89\u98a8\u96aa\u4ee5\u63d0\u5347\u4f01\u696d\u5b89\u5168\u7684\u5169\u9805\u63aa\u65bd\uff0c\u5c31\u662f\u7cfb\u7d71\u4fee\u88dc\u8207\u8cc7\u6599\u5099\u4efd\u3002<\/p>\n\n\n\n

\u4f01\u696d\u5df2\u5f9e\u52d2\u7d22\u75c5\u6bd2 Ransomware<\/a> (\u52d2\u7d22\u8edf\u9ad4\/\u7d81\u67b6\u75c5\u6bd2)\u8eab\u4e0a\u5b78\u6703\u8cc7\u6599\u5099\u4efd\u7684\u91cd\u8981\u6027\uff0c\u81f3\u65bc\u7cfb\u7d71\u4fee\u88dc\u5247\u662f\u70ba\u4e86\u7dad\u6301\u71df\u904b\u53ca\u5b89\u5168\u3002\u7cfb\u7d71\u4fee\u88dc\u7684\u5de5\u4f5c\u8ddf\u8cc7\u6599\u5099\u4efd\u4e00\u6a23\uff0c\u90fd\u662f\u7531\u975e\u8cc7\u5b89\u5718\u968a\u8ca0\u8cac\uff0c\u6b78\u5728 IT \u7cfb\u7d71\u7ba1\u7406 (ITSM:Information Technology Service Management) \u5e95\u4e0b\u3002<\/p>\n\n\n\n

\u7cfb\u7d71\u4fee\u88dc\u727d\u52d5\u8457\u7db2\u8def\u8cc7\u5b89\u7684\u5169\u80a1\u529b\u91cf\uff1a\u71df\u904b\u8207\u5b89\u5168\u6027\u3002\u71df\u904b\u662f\u6700\u91cd\u8981\u7684\u4e8b\uff0c\u6c92\u6709\u4e86\u71df\u904b\uff0c\u4f01\u696d\u4e5f\u5c31\u6c92\u6709\u4ec0\u9ebc\u6771\u897f\u9700\u8981\u4fdd\u8b77\u3002<\/p>\n\n\n\n\n\n\n\n

\u91dd\u5c0d\u9019\u9ede\uff0c\u7db2\u8def\u8cc7\u5b89\u5728\u67d0\u7a2e\u7a0b\u5ea6\u4e0a\u5df2\u7d93\u8abf\u9069\u5f97\u5f88\u597d\uff0c\u56e0\u6b64\u66f4\u6709\u80fd\u529b\u5728\u517c\u9867\u5b89\u5168\u7684\u60c5\u6cc1\u4e0b\u7dad\u6301\u71df\u904b\u3002DevOps <\/a>\u7684\u6838\u5fc3\u8cc7\u5b89\u7406\u5ff5\u5c31\u662f\uff1a\u5b89\u5168\u5fc5\u9808\u4e00\u958b\u59cb\u5c31\u5167\u5efa\u5728\u71df\u904b\u7576\u4e2d\uff0c\u7121\u6cd5\u4ea1\u7f8a\u88dc\u7262\u3002<\/p>\n\n\n\n

\u4f46\u5728\u7cfb\u7d71\u4fee\u88dc\u65b9\u9762\uff0c\u8cc7\u5b89\u7684\u91cd\u8981\u6027\u8207\u696d\u52d9\u7684\u9700\u6c42\u4e4b\u9593\u5b58\u5728\u8457\u6975\u5927\u9d3b\u6e9d\uff1a\u5f9e\u8cc7\u5b89\u89d2\u5ea6\u4f86\u770b\uff0c\u7cfb\u7d71\u5fc5\u9808\u7acb\u5373\u4fee\u88dc\u624d\u80fd\u6709\u6548\u9632\u5835\u6f0f\u6d1e\uff0c\u4f46\u5f9e\u71df\u904b\u7684\u89d2\u5ea6\u4f86\u770b\uff0c\u7cfb\u7d71\u4fee\u88dc\u5fc5\u9808\u76e1\u53ef\u80fd\u4e0d\u9020\u6210\u5e72\u64fe\u3002<\/p>\n\n\n\n

\u9019\u5176\u4e2d\u727d\u6d89\u5230\u7684\u4e0d\u5149\u53ea\u6709\u5957\u7528\u4fee\u88dc\u66f4\u65b0\u800c\u5df2\uff0c\u66f4\u91cd\u8981\u7684\u662f\u8981\u4fdd\u8b49\u4fee\u88dc\u4e86\u4e4b\u5f8c\u4e0d\u6703\u4e2d\u65b7\u71df\u904b\u3002\u4e00\u76f4\u4ee5\u4f86\uff0c\u71df\u904b\u5718\u968a\u90fd\u662f\u9760\u8457 ITSM \u7522\u54c1\u4f86\u9054\u6210\u9019\u9805\u8981\u6c42\u3002<\/p>\n\n\n\n

\u60a8\u6216\u8a31\u5df2\u7d93\u5f9e SolarWinds<\/a> \u90a3\u908a\u6536\u5230\u5c07\u5176 ITSM \u7522\u54c1\u4e0b\u7dda\u7684\u5efa\u8b70\u3002\u6b64\u4e00\u60c5\u6cc1\u975e\u5e38\u7279\u6b8a\uff0c\u56e0\u70ba\u7d55\u5927\u591a\u6578\u7684\u6f0f\u6d1e\u5728\u4fee\u88dc\u4e4b\u524d\uff0c\u4f01\u696d\u90fd\u6703\u5148\u900f\u904e\u67d0\u7a2e\u9632\u8b77\u6a5f\u5236 (\u5982 IPS \u5075\u6e2c\u898f\u5247) \u4f86\u722d\u53d6\u4e00\u4e9b\u6642\u9593\uff0c\u7b49\u5f85\u5ee0\u5546\u91cb\u51fa\u4fee\u88dc\u66f4\u65b0\uff0c\u7136\u5f8c\u518d\u9032\u884c\u6e2c\u8a66\u548c\u5b89\u88dd\uff0c\u4ee5\u76e1\u53ef\u80fd\u6e1b\u5c11\u5c0d\u696d\u52d9\u7684\u885d\u64ca\u3002<\/p>\n\n\n\n

\u6240\u4ee5\uff0c\u5ee0\u5546\u6703\u5efa\u8b70\u7acb\u5373\u5c07\u7522\u54c1\u4e0b\u7dda\u662f\u76f8\u7576\u4e0d\u5c0b\u5e38\u7684\u4e8b\uff0c\u9019\u610f\u5473\u8457\u4f7f\u7528\u8a72\u7522\u54c1\u7684\u98a8\u96aa\u975e\u5e38\u4e4b\u9ad8\u3002\u53ea\u4e0d\u904e\uff0c\u7576\u60a8\u5c07\u8a72\u7522\u54c1\u4e0b\u7dda\u6642\uff0c\u60a8\u5c07\u9762\u81e8\u6c92\u6709 ITSM \u7684\u98a8\u96aa (\u5118\u7ba1\u8f03\u5c0f)\u3002<\/p>\n\n\n\n

SolarWinds\u6240\u767c\u51fa\u7684\u5efa\u8b70<\/a>\u5305\u542b\uff1a\u5c07\u5176\u7522\u54c1\u4e0b\u7dda\u3001\u8abf\u67e5\u662f\u5426\u906d\u5230\u99ed\u5ba2\u5165\u4fb5\u3001\u91cd\u704c\u4e3b\u6a5f\uff0c\u7136\u5f8c\u518d\u5c07\u78ba\u5b9a\u5b89\u5168\u7684 ITSM \u4e0a\u7dda\uff0c\u9019\u4e9b\u52d5\u4f5c\u4e0d\u592a\u53ef\u80fd\u5728\u77ed\u6642\u9593\u5167\u5b8c\u6210\u3002<\/p>\n\n\n\n

\u5728\u6b64\u6211\u5011\u4e26\u975e\u8981\u5efa\u8b70\u4f01\u696d\u5ffd\u7565\u9019\u9805\u5efa\u8b70\uff0c\u800c\u662f\u5e0c\u671b\u4f01\u696d\u80fd\u4e86\u89e3\u9019\u6a23\u4f5c\u7684\u98a8\u96aa\u4e26\u59a5\u5584\u56e0\u61c9\uff1a<\/p>\n\n\n\n

  1. \u8af7\u523a\u7684\u662f\uff0c\u76ee\u524d\u6700\u5927\u7684\u554f\u984c\u5c31\u662f\u7cfb\u7d71\u4fee\u88dc\uff0c\u56e0\u70ba\u60a8\u539f\u672c\u53ef\u80fd\u5c31\u662f\u900f\u904e ITSM \u4f86\u57f7\u884c\u7cfb\u7d71\u4fee\u88dc\u3002\u6240\u4ee5\uff0c\u60a8\u53ef\u80fd\u8981\u6aa2\u67e5\u4e00\u4e0b\u81ea\u5df1\u662f\u5426\u6709\u4efb\u4f55\u8207\u60a8 ITSM \u4e0d\u76f8\u95dc\u7684\u91cd\u5927\u4fee\u88dc\u7b49\u5f85\u90e8\u7f72\uff0c\u7136\u5f8c\u6c7a\u5b9a\u4e00\u4e0b\u9019\u4e9b\u662f\u5426\u61c9\u8a72\u5148\u52a0\u4ee5\u4fee\u88dc\u3002\u4f46\u4e0d\u7ba1\u600e\u6a23\uff0c\u81f3\u5c11\u8981\u78ba\u4fdd\u9019\u4e9b\u6f0f\u6d1e\u90fd\u5df2\u8a2d\u7f6e\u4e86 IPS \u5075\u6e2c\u898f\u5247\u4f86\u52a0\u4ee5\u9632\u5835\u3002<\/strong>
    <\/li>
  2. \u7cfb\u7d71\u8207\u7db2\u8def\u6548\u80fd\u76e3\u63a7\u5f88\u53ef\u80fd\u6703\u66ab\u6642\u7121\u6cd5\u7528\u3002\u82e5\u60a8\u7684\u8cc7\u5b89\u71df\u904b\u4e2d\u5fc3 (SOC) \u4f7f\u7528 ITSM \u76e3\u63a7\u756b\u9762\u4f86\u8ffd\u8e64\u5a01\u8105\uff0c\u90a3\u9ebc\u4ed6\u5011\u5c07\u5fc5\u9808\u5c0b\u6c42\u5176\u4ed6\u66ff\u4ee3\u65b9\u6848 (\u4f8b\u5982\u4ea4\u63db\u5668\u63d0\u4f9b\u7684\u76e3\u63a7\u756b\u9762) \u6216\u8005\u4f7f\u7528\u8f03\u4e0d\u7406\u60f3\u6216\u9593\u63a5\u7684\u76e3\u63a7\u65b9\u5f0f\u3002<\/strong>
    <\/li>
  3. \u4e26\u975e\u6240\u6709\u7cfb\u7d71\u65b7\u7dda\u90fd\u6703\u9020\u6210\u6548\u80fd\u554f\u984c\u3002\u5207\u52ff\u5047\u8a2d\u6548\u80fd\u7684\u6539\u8b8a\u662f\u56e0\u70ba ITSM \u4e0b\u7dda\u4f7f\u5f97\u67d0\u4e9b\u529f\u80fd\u7121\u6cd5\u4f7f\u7528\u6240\u9020\u6210\u3002\u4e5f\u6709\u53ef\u80fd\u662f\u56e0\u70ba\u99ed\u5ba2\u6216\u60e1\u610f\u7a0b\u5f0f\u6b63\u8d81\u8457 ITSM \u4e0b\u7dda\u7684\u6642\u5019\u5165\u4fb5\u4f01\u696d\u3002<\/strong><\/li><\/ol>\n\n\n\n

    \u4f01\u696d\u82e5\u80fd\u9810\u5148\u60f3\u597d\u4e0a\u8ff0\u554f\u984c\uff0c\u5c31\u80fd\u5728 ITSM \u4e0b\u7dda\u3001\u53d7\u5bb3\u6a5f\u69cb\u5a01\u8105\u8abf\u67e5\u4eba\u54e1\u7b49\u5019\u9032\u4e00\u6b65\u6d88\u606f\u7684\u9019\u6bb5\u671f\u9593\uff0c\u9810\u5148\u9632\u7bc4\u53ef\u80fd\u7684\u5176\u4ed6\u5a01\u8105\u3002\u7576\u4f01\u696d\u5c07\u99ed\u5ba2\u7684\u6240\u6709\u653b\u64ca\u75d5\u8de1\u5f9e\u7db2\u8def\u6e05\u9664\u6642\uff0c\u63a5\u4e0b\u4f86\u7684\u5de5\u4f5c\u5c07\u66f4\u52a0\u56f0\u96e3\u3002<\/p>\n\n\n\n

    \u76ee\u524d\u6211\u5011\u6240\u80fd\u63d0\u4f9b\u7684\u6700\u597d\u5efa\u8b70\u5c31\u662f\uff1a\u9019\u6bb5\u671f\u9593\uff0c\u8cc7\u5b89\u5718\u968a\u8207\u71df\u904b\u5718\u968a\u61c9\u8a72\u591a\u597d\u597d\u6e9d\u901a\uff0c\u5207\u52ff\u4e92\u76f8\u6307\u8cac\uff0c\u5728\u6c92\u6709 ITSM \u53ef\u4ee5\u638c\u63e1 IT \u60c5\u6cc1\u7684\u9019\u6bb5\u671f\u9593\uff0c\u52aa\u529b\u7dad\u6301 IT \u57fa\u790e\u67b6\u69cb\u7684\u71df\u904b\u8207\u5b89\u5168\u3002<\/p>\n\n\n\n

    \u5982\u6b32\u9032\u4e00\u6b65\u4e86\u89e3\u8da8\u52e2\u79d1\u6280\u5982\u4f55\u652f\u63f4\u53ca\u4fdd\u8b77\u5ba2\u6236\u4ee5\u9632\u7bc4 SolarWinds \u4e8b\u4ef6\u6240\u5e36\u4f86\u7684\u885d\u64ca\uff0c\u8acb\u53c3\u95b1<\/a>\u3002
    <\/p>\n\n\n\n

    <\/div>\n\n\n\n

    \u539f\u6587\u51fa\u8655\uff1aManaging Risk While Your ITSM Is Down<\/a> \u4f5c\u8005\uff1aGreg Young<\/p>\n","protected":false},"excerpt":{"rendered":"

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